All returned products must have a Return Merchandise Authorization Number(RMA#). Products that are returned without an RMA# will NOT be credited to your account.

The return Process:

1. Contact BigApplePackaging.com within 10 days of receipt of product and request an RMA# for either credit or exchange. To request credit, the RMA# must be issued within 10 days of original invoice date.
2. All packages must be sent to BigApplePackaging.com double boxed via prepaid freight with a copy of the invoice.
3. All merchandise must be returned in original packaging in resalable condition, including all parts, accessories and manuals.
4. Returned merchandise which is found to be without defect will be subject to a processing fee of up to 30% of the purchase price
5. Shipping fees are non-refundable.